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How long it will take for my order to be processed?

After your payment confirmation arrives we will process your order in maximum 4 hours.

When will my order be shipped?

All orders received by 5:00 PM EST are shipped within 1-2 business days.

Can I return my product?

SWIMWORLD wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund. You can return items for up to 30 days from the date you receive it. Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt. If you return the item after 30 days of the shipment a restocking fee of 15% will be applied.

Can I pay with credit card?

Yes. We accept all major credit and debit cards.

Can I pay with PayPal or Amazon?

Yes, we accept payments with both PayPal and Amazon.

Is it safe to pay with credit card?

Yes. All transactions are secure and encrypted. Credit card information is never stored.

What information do you collect?

We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, credit card information or Shipping address. You may, however, visit our site anonymously.

What do you use my information for?

Any of the information we collect from you may be used in one of the following ways:

1. To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

2. To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

How do you protect my information?

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do you use cookies?

Yes. We use cookies to ensure that we give you the best experience on our website.

Do you disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.